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FREQUENTLY ASKED QUESTIONS

ABOUT AROMAVERSE

WHAT IS AROMAVERSE?

Aromaverse is a modern fragrance house that helps you explore scent in a new way. Our kits are designed to make perfumery approachable — whether you’re creating your own blends or discovering your next signature scent.

WHAT’S THE DIFFERENCE BETWEEN AROMAVERSE AND SCENT PORTAL?

Both Aromaverse and Scent Portal are perfume-making experiences.

  • Aromaverse kits help you recreate legendary designer scents, and customize it to your own tastes.
  • Scent Portal kits let you explore scent families — like floral, citrus, or oud — through guided blending and experimentation to craft your own unique perfumes.
DO YOUR KITS MAKE REAL PERFUMES?

Yes! Our kits provide professional-grade fragrance bases, essential materials, and detailed guides to help you create real Eau de Parfums that last all day.

ARE THE FRAGRANCES VEGAN OR CRUELTY-FREE?

Yes, all Aromaverse products are cruelty-free and made without animal-derived ingredients.

DO YOU OFFER REFILLS OR INDIVIDUAL BOTTLES?

Refill packs and individual bottles are coming soon! Join our mailing list to be the first to know when they’re available.

CAN I GIFT A KIT?

Absolutely. Our kits make thoughtful, creative gifts for fragrance lovers.

IS THE PACKAGING RECYCLABLE?

Most components, including bottles and boxes, are recyclable. Please rinse any remaining liquids before recycling.

DO YOU TEST ON ANIMALS OR USE ANIMAL-DERIVED INGREDIENTS?

Never. All our formulas are vegan, cruelty-free, and responsibly sourced.

CAN I CARRY AROMAVERSE IN MY STORE OR BOUTIQUE?

We’re always open to new retail and collaboration opportunities. Send us a message and tell us a bit about your store!

HOW DO I USE A FRAGRANCE KIT?

Each Scent Portal and Aromaverse kit includes fragrance oils, droppers, and a guide booklet. Follow the included recipes or experiment to find your perfect blend. There are no wrong answers — just your creativity.

DO I NEED ANY SPECIAL EQUIPMENT?

No special tools required. Everything you need to start experimenting comes inside your kit.

ARE THE PERFUMES SAFE FOR SKIN?

Yes. All of our formulations follow international fragrance safety standards (IFRA) and are created using high-quality, tested materials. Always patch test before applying any new scent directly to your skin.

CAN I MIX SCENTS FROM DIFFERENT KITS?

Yes! Feel free to experiment. Many people mix elements from both Aromaverse and Scent Portal kits to create layered, signature fragrances.

WHAT CONCENTRATION ARE THE PERFUMES?

All our formulas are Eau de Parfum strength (around 15–20% fragrance oil concentration), giving you a rich, long-lasting scent.

CAN I REACH OUT FOR HELP IF I’M NOT SURE WHAT TO DO?

Of course. You can contact our support team anytime — we love helping people craft their perfect scent. You can reach out to us at

ORDERS & SHIPPING

WHERE DO YOU SHIP?

We currently ship within the United States through our Tiktok Shop, Amazon and online storefront. International shipping will be available soon.

HOW LONG DOES SHIPPING TAKE?

Most orders ship within 3–5 business days. You’ll receive a tracking number as soon as your package is on its way.

MY ORDER ARRIVED DAMAGED. WHAT SHOULD I DO?

We’re sorry to hear that! Please contact us at support@aromaverse.com within 7 days of delivery with your order number and photos of the damage, and we’ll make it right.

RETURNS & EXCHANGES

CAN I RETURN MY ORDER?

For safety and quality reasons, we’re unable to accept returns once a fragrance has been opened. However, if your order arrived damaged or incorrect, please reach out — we’ll make sure you’re taken care of.

Please see our full return policy.